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Barn Door FAQ

Barn Door Questions

Unlike swinging doors, where the door has to exactly fit the door frame, with barn doors, you will need a slightly larger door than the opening. Take a look at our complete illustrated guide .

All of our hardware kits come with C-Guide and T-Guide. The C-Guide cups the bottom of the door and doesn’t require modifying the door bottom. The T-Guide fits into a slot that will need to be cut into the bottom edge of a sliding door. Both guides require mounting on the floor.

It depends on the hanging hardware style you choose. Each hardware kit has different clearance requirements. The Classic Hangers require a minimum of 6” between the top of the door and the ceiling. The Aero Hangers require a minimum of 5 ½” between the top of the door and the ceiling.

Doors ordered alone are shipped without pre-drilled holes. For orders that contain both a door and a hanging hardware kit, the door will come pre-drilled to accept the selected hardware kit. The hardware kit will need to be installed during the mounting process.

Sliding Hardware Questions

Yes! Call or email for a custom quote. Custom orders have a 2-3 week lead time and a custom order fee
Yes, but only if you have wood blocking built into your wall. If you do not have wood blocking built into the wall, you will need to mount the hardware to a wood ledger board. The reason for this is that the hardware rails come with pre-drilled holes that do not line up with the studs in your wall. We recommend a wood header board consisting of a hardwood such as oak or fir. We recommend the dimensions be 1" thick, 5-1/2" tall, and 2" longer than the hardware rail length. Matching headers can be ordered to accompany any of our barn doors.

We recommend a door-to-frame overlap of at least 1" per side for doors up to 54". This assists with maintaining privacy. For larger doors, use a 2"overlap per side .

Shipping

Orders over $399 qualify for free LTL shipping. Free shipping requires the customer to offload the entire shipment from the delivery truck. Delivery will require multiple people or use of customer supplied equipment to offload safely. Curbside lift gate delivery is available for an additional charge (usually $150) and can be selected at checkout.

Order Process

Within 1 business day of submitting an order, a CAD drawing will be sent via DocuSign to the email address provided. Upon sign off on the CAD drawing the order will be officially accepted and sent to production.

Warranty

Follow this link for more info: Door(s) manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner.
  • All doors should be inspected for defects within 48 hours of delivery. Should the door be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s). RealCraft will not be liable for applying a finish to replacement parts.
  • Minor surface imperfections, or variations in grain and color tones are not considered defects. These are inherent as part of a natural wood product.
  • This warranty does not cover normal contraction and expansion resulting from local climate and seasonal weather conditions.
  • This warranty does not cover improper installation or normal wear.
  • This warranty shall not extend to or cover non-specified uses of the door.
  • Interior doors are warrantied only for interior use in an environment of 30 to 60% humidity.
  • This warranty shall cover defects or failures of the door to functionally perform but does not cover damage or breakdown due to exposure to the elements.
    • Exterior doors that are determined not to be sufficiently protected with an overhang and exposed to subsequent excessive exposure to the elements, heat, and moisture, are not covered under warranty.
      • A proper minimum overhang shall extend from the wall no less than 30% of the height from the base of the door to the bottom of the overhang. e.g. an awning placed 100” above the base of the door shall extend no less than 30” out from the face of the door (100 x .3 = 30”).
  • Finishes, whether applied by RealCraft or the original owner, are not covered in this warranty.
  • Doors must be properly sealed on all sides with a high-quality sealant, primer and/or paint within 5 days of delivery. This warranty does not cover any damage or claims for defects, warpage or otherwise, if the door(s) is not fully and properly sealed within 5 days of delivery.
  • Maintenance and adjustments are the owner's responsibility. RealCraft does not assume liability for any labor charges related to removal or reinstallation of replacement part(s).
  • Any door modified beyond its intended use voids all warranties.​

RealCraft hardware 2 year limited warranty

Follow this link for more info:
  • Hardware manufactured and sold by RealCraft is warranted to be free from defects in material and workmanship under intended use for a period of 2 years from the date of purchase by the original owner.
  • This warranty does not cover hardware finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product. Return shipping is the responsibility of the customer.
  • Hardware sold by RealCraft but manufactured by others will be covered under that respective manufacturer’s warranty.
  • If RealCraft determines that any product is defective, RealCraft will, at its option, repair or replace the defective part(s) with the return of the failed product. Return shipping is the responsibility of the customer.
  • Under no circumstances is RealCraft liable for indirect or consequential damages of any kind, nor will it assume responsibility for damage or operational failures caused by supporting structures, surrounding structures, and/or equipment.
  • RealCraft is not liable if clients overload hardware beyond the manufacturer’s rated capacity or use it in an application beyond the manufacturer’s intended or recommended use. Nor is RealCraft liable for external causes such as abuse or acts of Nature.
  • Periodic maintenance and adjustments are the owner's responsibility. RealCraft will not cover maintenance, adjustments, or any labor charges related to removal or installation.
  • Any modification of hardware voids all warranties.

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